FAQ

Who are we?

We are team dedicated to providing disruptive technologies to Small - Medium Businesses in the UK. We are a newly founded agile business focused on provisioning solutions that are easily manageable and does what it says on the tin!

What Solutions do you provide?

We have carefully partnered with a plethora of vendors and distributors in order to provide a range of best-in-class solutions. We provide cyber security, hardware, cloud, device management and so much more.

I have a problem with the service, what is the process?

If you have an issue with your product then please contact and follow the necessary incident process by the vendor. We of course would be happy to help where we can if you do not get the response you are looking for.

Can I demo any of the solutions?

Most of our solutions can be demonstrated either by our in-house team or our vendors directly. Trials of solutions are also possible including email security, anti-virus and some cloud solutions.

How long are your lead times?

This is very much dependent on the solution, the level of complexities and stock availability (hardware). We will be transparent from the start and will actively communicate lead times.

What are your payment terms?

Our payment terms vary depending on the solution and our contracts with individual vendors and distributors. All agreements are with Arc Phoenix Ltd. Payment terms will be discussed with clients on a 1-to-1 basis.

What is the ordering process?

Easy. Drop us an email or give us a call or fill out our online contact form with your details and we will get back to you with 24 hours. For computing hardware, we can quote the same day, for other solutions we will ask for more details in regards current set-up, challenges and intended outcomes.